Last Updated: June 1, 2025
At Black Line Republic OPC, we are committed to safeguarding your personal data and ensuring that your privacy is protected at all times. As a trusted Managed Service Partner (MSP) of Converge ICT, we collect, process, and manage subscriber information in strict adherence to the Philippine Data Privacy Act of 2012 (RA 10173) and the data protection guidelines set forth by Converge ICT. This Privacy Policy outlines the scope and purpose of data collection, how we use and store your information, the conditions under which it may be shared, and the rights afforded to you as a data subject.
When you interact with us—whether through online platforms, personal visits to our business centers, engagements with our sales agents, or through calls and digital communications—we may collect personal information such as your full name, address, mobile number, email address, government-issued identification, proof of billing, account number, installation details, payment history, browsing activity (when applicable), and any information you voluntarily provide when filling out forms or communicating with our support team. This information is essential for processing your application for Converge services, coordinating your installation or repair schedule, managing your billing account, processing payments, and providing timely and responsive customer support.
We use your data to ensure efficient service delivery, conduct technical troubleshooting, address complaints, send service advisories or payment reminders, and carry out surveys or marketing initiatives that may benefit you. All communications sent via SMS, email, or social media messaging are designed to enhance your customer experience. However, you may opt out of marketing messages at any time. Your information may be shared with Converge ICT as part of our partnership, specifically for purposes of verification, provisioning, billing, and account reporting. Additionally, we may share your data with authorized third-party providers who assist us with tasks such as installations, digital processing, IT infrastructure support, or customer communications—strictly for service-related functions. We will never sell your data to any third party, and all shared data is handled with utmost confidentiality and in accordance with applicable laws and data processing agreements.
To protect your personal data, we implement robust security measures such as secure servers, access control protocols, and encryption technologies. Internally, data access is strictly limited to authorized personnel on a need-to-know basis. We regularly audit and monitor our data systems to ensure compliance with evolving security standards and mitigate potential risks. Your data is stored only as long as it is necessary to fulfill the purpose for which it was collected, or as required by legal, regulatory, or business obligations. When no longer needed, data is safely deleted or anonymized to prevent unauthorized access.
As a data subject, you have the right to access your personal data, correct any inaccuracies, request data deletion (subject to certain legal limitations), withdraw consent where applicable, and object to specific forms of processing such as direct marketing. You are also entitled to file a complaint with our designated Data Protection Officer (DPO) or escalate concerns to the National Privacy Commission (NPC) if you believe that your data rights have been violated. If you wish to exercise any of these rights, or if you require further clarification regarding our data privacy practices, you may contact our DPO through the details provided below.
Our website may use cookies and other similar technologies to personalize your browsing experience, analyze website traffic, and optimize service content. You may disable cookies through your browser settings, though this may impact some functionalities of the site. We may update this Privacy Policy from time to time to reflect changes in our operations, services, or regulatory environment. Any modifications will be posted on this page and will take effect immediately upon publication.
For any privacy-related inquiries, requests, or concerns, you may contact our Data Protection Officer at:
Data Protection Officer (DPO)
Black Line Republic OPC
📍 Cagayan Town Center, Misamis Oriental
📩 Email: info@blackline.com.ph
📞 Contact Number: +63917 777 2276
By continuing to engage with us—whether online, in-person, or through our field operations—you signify your acceptance of this Privacy Policy and your consent to the collection and use of your personal data as described herein.